瑞幸回应“价格漏洞”:内部运营人员配置失误,与饿了么无关

发布于 2022-07-01 17:24

4月18日消息,今日早间,多名用户反馈疑似瑞幸咖啡在饿了么出现bug,用户下单有大幅优惠。瑞幸椰云+厚乳只要4.5元,双杯生椰拿铁只需4元。超低价格吸引了大量用户下单购买,瑞幸官方紧急关闭了线上店铺。

 style=margin: 0px auto; display: block; /></p><p>随后,瑞幸咖啡发布道歉信表示,由于饿了么后台价格配置问题,导致瑞幸椰云套餐价格短时内出现错误,门店受到大量异常订单挤压。</p><p>并表示,为正常运营,现已紧急取消了饿了么平台异常订单,饿了么门店暂时闭店,将考虑做用户补偿并另行通知。</p><p>随后,针对“瑞幸被薅羊毛”一事,瑞幸咖啡又表示此事与饿了么无关。“经核查,这个是瑞幸内部运营人员配置失误导致。给饿了么和大家添麻烦了,已经在处理后续问题。”(一橙)</p><p>相关阅读:</p><p></p><p>1元喝两杯椰云拿铁?网友今早全在“薅羊毛”!瑞幸紧急道歉冲上热搜</p><p>瑞幸道歉冲上了热搜</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F6d6e7378j00rainop002dc000u000r8g.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p><strong style=box-sizing: inherit; font-style: normal;>【道歉信】</p><p><strong style=box-sizing: inherit; font-style: normal;>由于饿了么后台价格配置问题,导致瑞幸椰云套餐价格短时内出现错误,门店受到大量异常订单挤压。</p><p><strong style=box-sizing: inherit; font-style: normal;>为正常运营,我们现已紧急取消了饿了么平台异常订单,饿了么门店暂时闭店,我们将考虑做用户补偿并另行通知。</p><p>给您带来不便,深感抱歉!</p><p><strong style=box-sizing: inherit; font-style: normal;>瑞幸咖啡</p><p>今天早上,</p><p>吃货屠女士报料,</p><p>在饿了么app上,</p><p><strong style=box-sizing: inherit; font-style: normal;>瑞幸咖啡的椰云拿铁和厚乳拿铁,</p><p><strong style=box-sizing: inherit; font-style: normal;>两杯只需要7.5元,再叠加会员红包的话,</p><p><strong style=box-sizing: inherit; font-style: normal;>2.5元就可以买到。</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F3cb312c9j00rainop001cc000k000j0g.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p>随后,</p><p><strong style=box-sizing: inherit; font-style: normal;>还有网友晒出</p><p><strong style=box-sizing: inherit; font-style: normal;>自己只花费了0.01元就买到的截图。</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2Fe749c593j00rainoq0019c000h700i6g.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p><strong style=box-sizing: inherit; font-style: normal;>也有网友表示</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2Ff413546bj00rainos000bc000u0005pg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p><strong style=box-sizing: inherit; font-style: normal;>自己早上打开饿了么时,</p><p><strong style=box-sizing: inherit; font-style: normal;>现双杯咖啡只需要6元</p><p><strong style=box-sizing: inherit; font-style: normal;>再加上自己是饿了么会员,</p><p><strong style=box-sizing: inherit; font-style: normal;>又用了一张5元红包券</p><p><strong style=box-sizing: inherit; font-style: normal;>最后只花了1元就买到了两杯咖啡</p><p><strong style=box-sizing: inherit; font-style: normal;>不少网友已经收到了订单</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F0b7e495aj00rainos0012c000u000d2g.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2Ff057dd80j00rainos000cc000u0005pg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2Ff982295bj00rainot001bc000u000gpg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F5902bbb3j00rainot000kc000u000alg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p>吃货“贺鱼鱼”告诉记者,</p><p>她早上得知有这个活动后也下单了,</p><p>下单金额是4.5元两杯。</p><p>最后实在等不及,</p><p>贺鱼鱼直接去门店取货了。</p><p>门店里的瑞幸工作人员说,</p><p><strong style=box-sizing: inherit; font-style: normal;>早上有几百单外卖,</p><p><strong style=box-sizing: inherit; font-style: normal;>她们已经完全懵了。</p><p>工作人员还问她多少钱买的,</p><p>当得知到手价格的时候,</p><p>工作人员彻底傻了。</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F49aa33d8j00rainou001jc000k000f0g.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2Ff21ea479j00rainou001qc000k000f0g.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p>随后也有网友发现</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F115185ffj00rainov002dc000u000ngg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p><strong style=box-sizing: inherit; font-style: normal;>自己下的订单被取消了</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F394ddedbj00rainov000yc000u00066g.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F164fda17j00rainox000ec000u0005pg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p>也有网友点的单</p><p><strong style=box-sizing: inherit; font-style: normal;>没有被配送也没有被取消</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2Fc3784a79j00rainoy000mc000u0005pg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F4caa3910j00rainoy000bc000u0005pg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p><strong style=box-sizing: inherit; font-style: normal;>当然,有网友质疑</p><p><strong style=box-sizing: inherit; font-style: normal;>这不会是瑞幸自己的营销手段吧?</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2Fbdda8405j00rainoy000dc000u0005pg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2F3d3331e7j00rainoz000bc000u0005pg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p><strong style=box-sizing: inherit; font-style: normal;>目前饿了么平台的瑞幸咖啡已停止营业</p><p><strong style=box-sizing: inherit; font-style: normal;>显示只能跑腿专送</p><p><strong style=box-sizing: inherit; font-style: normal;>不能直接点单</p><p class=f_center><img src=https://nimg.ws.126.net/?url=http%3A%2F%2Fdingyue.ws.126.net%2F2022%2F0418%2Fe70772f0j00rainp1001ic000u000lkg.jpg&thumbnail=660x2147483647&quality=80&type=jpg><br style=box-sizing: inherit; /></p><p></p><p>来源:钱江晚报全媒体编辑中心综合自杭州吃货、微博、网友等</p><p></div><p style=本文来自网络或网友投稿,如有侵犯您的权益,我们将第一时间删除。

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